Effective Date: September 11, 2025
Last Updated: September 11, 2025
1. Introduction
Welcome to Yousuf Rice (“we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our WhatsApp AI automation service and visit our website at yousufrice.com.
2. Information We Collect
2.1 WhatsApp Interactions
When you communicate with our WhatsApp AI assistant, we may collect:
- Your WhatsApp phone number
- Messages you send to us
- Your name (if provided)
- Order preferences and history
- Delivery address (for Karachi delivery service)
- Business type (retail customer, restaurant, etc.)
2.2 Website Information
- Browsing activity on yousufrice.com
- IP address and device information
- Cookies and similar technologies
3. How We Use Your Information
We use your information to:
- Process Orders: Handle rice orders and coordinate free delivery in Karachi
- Customer Support: Provide assistance and answer queries about our products
- Business Services: Support restaurant partners like Pakwan Centers and Biryani Centers
- AI Automation: Improve our automated customer service responses
- Communication: Send order updates and important notifications
- Quality Improvement: Enhance our products and services
4. Information Sharing
We do NOT sell, trade, or rent your personal information to third parties. We may share information only:
- With delivery partners for order fulfillment in Karachi
- With payment processors for transaction processing
- When required by law or legal process
- To protect our rights and prevent fraud
5. WhatsApp-Specific Practices
- We use Meta’s WhatsApp Business API in compliance with their policies
- Messages are processed by our AI system to provide automated responses
- We retain conversation history to improve service quality
- You can request deletion of your chat history at any time
6. Data Security
We implement appropriate security measures to protect your personal information:
- Secure servers and encrypted data transmission
- Regular security assessments
- Limited access to personal information
- Compliance with industry standards
7. Data Retention
- WhatsApp messages: Retained for 12 months or until deletion requested
- Order information: Kept for business records as required by law
- Website data: Retained according to our legitimate business interests
8. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Opt-out of marketing communications
- Withdraw consent for data processing
9. Contact Information
Yousuf Rice
Website: yousufrice.com
WhatsApp: [Your Business WhatsApp Number]
Email: [Your Business Email]
Address: [Your Business Address, Karachi]
For privacy-related inquiries, contact us through any of the above methods.
10. Geographic Scope
Our delivery services are currently limited to Karachi, Pakistan. This privacy policy applies to all users regardless of location.
11. Changes to Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on our website with the updated effective date. Continued use of our services constitutes acceptance of the updated policy.
12. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.
13. Third-Party Links
Our website may contain links to third-party sites. This Privacy Policy does not apply to external websites. Please review their privacy policies independently.
Pakistan Data Protection Compliance
We comply with applicable Pakistani data protection laws and regulations regarding the collection, use, and storage of personal information.
This Privacy Policy is effective as of the date listed above and governs your use of Yousuf Rice services.