Effective Date: September 11, 2025
Last Updated: September 11, 2025

1. Acceptance of Terms

Welcome to Yousuf Rice. By using our WhatsApp AI automation service, website (yousufrice.com), or purchasing our products, you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use our services.

2. About Yousuf Rice

Yousuf Rice is a premium rice supplier specializing in export-quality rice products including Every Grain XXXL, Steam Rice, Sella Rice, and Bachat Rice. We serve customers in Karachi with free delivery and provide AI-powered WhatsApp automation for customer service and ordering.

3. Services Offered

3.1 Products

  • Premium quality rice varieties (Every Grain XXXL, Steam, Sella, Bachat Rice)
  • Export-quality rice products
  • Bulk supplies for restaurants and food businesses

3.2 Delivery Service

  • Free delivery within Karachi only
  • Standard delivery timeframes apply
  • Delivery scheduling through WhatsApp AI assistant

3.3 WhatsApp AI Automation

  • 24/7 automated customer service
  • Order processing and tracking
  • Product information and guidance
  • Support for both retail customers and business clients (Pakwan Centers, Biryani Centers, etc.)

4. Ordering and Payment

4.1 Order Placement

  • Orders can be placed through WhatsApp AI or website
  • All orders are subject to product availability
  • We reserve the right to refuse any order

4.2 Pricing and Payment

  • Prices are listed on our website and may change without notice
  • Payment methods: [Cash on Delivery/Bank Transfer/Other accepted methods]
  • All payments must be made in Pakistani Rupees (PKR)

4.3 Order Confirmation

  • Orders are confirmed via WhatsApp or phone
  • We may contact you to verify order details
  • Changes to orders must be made before processing begins

5. Delivery Terms

5.1 Service Area

  • Free delivery is limited to Karachi city only
  • Delivery outside Karachi may be arranged at additional cost

5.2 Delivery Schedule

  • Standard delivery: [Insert timeframe, e.g., 1-3 business days]
  • Delivery times are estimates and may vary
  • We will notify you of any significant delays

5.3 Delivery Responsibility

  • Someone must be available to receive the delivery
  • Risk of loss transfers upon delivery
  • Inspect products upon delivery and report issues immediately

6. Product Quality and Returns

6.1 Quality Guarantee

  • We guarantee the quality of our rice products
  • All rice is export-quality standard
  • Products are stored in optimal conditions

6.2 Returns and Exchanges

  • Defective products may be returned within 7 days
  • Returns must be in original packaging
  • Contact us via WhatsApp for return authorization
  • Refunds processed within [timeframe] after return verification

7. WhatsApp AI Service Terms

7.1 Automated Responses

  • Our AI provides automated customer service
  • While we strive for accuracy, AI responses are not guaranteed to be error-free
  • Complex queries may be transferred to human support

7.2 Service Availability

  • WhatsApp AI service available 24/7
  • Service may be temporarily unavailable for maintenance
  • We are not responsible for WhatsApp platform outages

7.3 Communication Guidelines

  • Use respectful language in all communications
  • Do not spam or send excessive messages
  • Commercial use of our WhatsApp service is prohibited without permission

8. Business Customer Terms

For restaurant partners (Pakwan Centers, Biryani Centers, etc.):

  • Special pricing may be available for bulk orders
  • Business accounts may have extended payment terms
  • Customized delivery schedules can be arranged
  • Business verification may be required

9. Intellectual Property

  • Yousuf Rice brand and logos are our trademarks
  • Website content is protected by copyright
  • You may not use our intellectual property without permission

10. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which governs the collection and use of your personal information.

11. Limitation of Liability

11.1 Service Limitations

  • Services are provided “as is” without warranties
  • We are not liable for indirect or consequential damages
  • Our liability is limited to the cost of the products purchased

11.2 AI Service Disclaimer

  • AI responses are automated and may contain errors
  • We recommend verifying important information with human support
  • AI service is supplementary to, not replacement for, human customer service

12. Geographic Limitations

  • Our services are primarily designed for customers in Karachi, Pakistan
  • International shipping is not currently available
  • These Terms are governed by Pakistani law

13. Modification of Terms

We reserve the right to modify these Terms at any time. Changes will be posted on our website with the effective date. Continued use of our services constitutes acceptance of modified Terms.

14. Termination

We may terminate or suspend your access to our services at any time for violation of these Terms or for any other reason at our sole discretion.

15. Governing Law

These Terms are governed by the laws of Pakistan. Any disputes will be resolved in the courts of Karachi, Pakistan.

16. Contact Information

Yousuf Rice
Website: yousufrice.com
WhatsApp: [Your Business WhatsApp Number]
Email: [Your Business Email]
Address: [Your Business Address, Karachi]

For questions about these Terms, contact us through any of the above methods.

17. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Yousuf Rice regarding the use of our services.

Thank you for choosing Yousuf Rice – “Old is Gold” – Your trusted source for premium quality rice in Karachi.

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.